Masitenyane, Lehlohonolo Amos, and Bakae Aubrey Mokoena. “Dimensional Analysis of Service Fairness on Service Quality and Customer Satisfaction: A Local Municipality Study ”. 2023. African Journal of Inter Multidisciplinary Studies, vol. 5, no. 1, Jan. 2023, pp. 1-12, doi:10.51415/ajims.v5i1.2020.