The future of pharmacy in South Africa: embracing the digital revolution

Abstract

South Africa’s healthcare landscape is complex, marked by disparities in access, a high burden of disease, changing healthcare policies, and a growing and shifting demand for quality care. Against this backdrop is the proposed National Health Insurance (NHI), the rise of the Fifth Industrial Revolution (5IR), and the increasing role of artificial intelligence (AI) in healthcare and how pharmacy needs to play its part.

The pharmacy profession plays a crucial role, serving as an essential link between patients and healthcare services. It must embrace the transformative potential of digital technologies and IT infrastructure. This article examines the current state of pharmacy in South Africa, highlighting existing digital tools and outlining a vision for a technologically advanced future that enhances pharmacy practice and improves patient outcomes. To meet the current demand, substantial investment and recognition are necessary, especially for the introduction and rollout of technologies that will enhance efficiency.