Rethinking social policy in the era of digital transformation

Social policy and reinvigorated social contracts – a qualitative analysis

Abstract

Digital transformation is fundamentally reshaping societies, presenting both opportunities and challenges for social policy. This qualitative analysis explores how digital transformation necessitates a rethinking of social policy frameworks to ensure social contracts remain relevant and effective. The research draws on in-depth interviews with policymakers, social service providers, and citizens to understand the evolving needs and expectations in a digitalised world. The analysis digs deeper into how digitalisation impacts areas such as employment, education, and social safety nets. It examines how existing social policies might fall short in addressing issues like digital exclusion, the changing nature of work, and the potential for algorithmic bias in social programmes. The study identifies key themes around the need for upskilling and reskilling programmes, which involve equipping individuals with the digital skills necessary to navigate the transformed job market: digital inclusion policies involve ensuring equitable access to technology and bridging the digital divide; redesigning social safety nets towards adapting social programmes to address the potential precariousness of work in the digital economy; and algorithmic fairness and transparency, enhancing transparency and mitigating potential biases in algorithmic decision-making within social programmes. By analysing these themes, the research aims to contribute to a dialogue around reinventing social contracts for the digital age. It argues for social policies that are adaptable and inclusive and leverage the potential of digital technologies to create a more just and equitable society.